Privacy Policy
Effective Date: 08.06.26
Hayley White trading as The canine confidence coach, referred to as "we," "us," or "our," is committed to safeguarding the privacy and security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of your information. By using our website, products, or services, you agree to the terms of this policy.
1. Information We Collect
a. Personal Information:
We may collect personal information when you register on our website, subscribe to our services, make a purchase, or interact with us in any way.
Types of personal information collected may include your name, email address, postal address, phone number, payment information, and other relevant details.
b. Non-Personal Information:
We automatically collect non-personal information, such as IP addresses, browser details, and device information, to analyze trends, administer the site, and enhance user experience.
2. How We Use Your Information
a. Providing Services:
Your personal information is used to deliver the products or services you request and to fulfil contractual obligations.
b. Communication:
We may use your contact information to send you important updates, newsletters, promotional offers, or other marketing communications. You can opt-out of these communications at any time.
c. Improving Services:
Non-personal information is used for analytical purposes to understand user behaviour, improve our website functionality, and enhance the quality of our products and services.
Hayley White trading as The canine confidence coach takes the privacy of our clients very seriously and will never have or disclose any of your details to third parties, with the exception of your nominated vet. You may have access to any of your data at any given time.
Our Privacy Policy is required as a part of the General Data Protection Regulation (GDPR), it is necessary for us to inform you of the information we keep about you and your dog, how we use it, and how it is stored.
We store the following information about your dog on their consent forms and which will be locked away securely each night or if sent digitally they will be secured by password on our computer.
Your name, address, email address, and emergency contacts, all of which you will have provided in your consent forms.
Your dog's age, breed, colour, gender, etc.
If your dog has likes/dislikes during their walks
If your dog has been nervous, excited, or aggressive during their walks
Any medical issues that you have provided us with?
The amount you spend on walks with us.
We will only use your personal information in the following ways:-
to respond to any inquiries made by yourself to us
to send appointment reminders via email and text message
to send any special vouchers or promotions
for market research purposes
for record keeping purposes
to deal with inquiries and complaints
to contact you about your appointment, dog collection or drop off, cancellations, rescheduling, or emergencies
To ask you for a review
It is an explicit requirement that we have a minimum of your name, address, and phone number so that we can send walk updates reminders/changes or if we urgently need to contact you when your dog is in our care.
Unfortunately, we CAN NOT accept a dog for dog walking without valid, up-to-date contact details.
Your name and contact number will also be stored on my mobile phone to enable me to contact you in cases of emergencies, walk updates, and appointment reminders.
No other details are held on my mobile phone.
This information will not be available to anyone other than me and will be protected by a passcode only I have access to.
You may ask to view your details at any time.
If you would like your information destroyed please let us know and we will do so at your request.
Any non-returning customer details will be destroyed within 1 year of non-attendance on walks
We send out newsletters that you can opt out of at any time. We will ask your permission before adding you to our mailing list.
We like to take pictures of our walks to share on our socials, we will only share if you have agreed for us to do so in our consent forms. All photos taken are copyright of The canine confidence coach.